Discovery Car Insurance Review

    November 25, 2018

    There are quite a number of providers of car insurance in South Africa. Choosing which insurer to entrust with covering your precious car from risk can be a daunting task. One of the most reliable ways to separate the wheat from the chaff is to read to on customer reviews. They are, for the most part, a source of unbiased information about the value for money insurance products really offer. In that light, here are some observations (we paraphrase) from someone who recently switched from Outsurance to Discovery’s car insurance. See more in this discovery car insurance review.



    Discovery Car Insurance Review


    Discovery Car Insurance Review

    When I joined Discovery, they sent me some easy-to-read, illustrated documents explaining how the policy works.

    They explained the how you could earn rewards through the DQ-Track system and also gave links to other sources of online information.

    Outsurance, on the other hand, only sent me the one lengthy mostly-text email detailing my policy schedule. As you would guess I barely gave it the time of day.

    Another thing I noticed is the way my account on the Discovery portal was seamlessly updated with my car insurance details.

    Being a Discovery Health subscriber, I expect I’ll have to add these details myself. But when I logged in, hey presto! it had already been done for me. There was even a dashboard through which I could monitor my DQ-Track details.

    Behaviour monitoring

    The previously mentioned DQ-Track is an innovative system Discovery has developed to keep tabs on your driving habits. It contains metrics that measure everything from how much hard braking you do to how often you drive at night.

    These stats help Discovery measure how much of a risk you are to insure. The less of a risk the stats indicate you are, the more the rewards you stand to win on your policy.

    The beauty of this system is that you can easily monitor the stats yourself and improve your driving to glean higher rewards.

    DQ-Track installation

    You can have DQ-Track installed either on your vehicle or on your smartphone.

    I have to compliment them in this Discovery car insurance review on how unobtrusive the installation process is. Having opted for the in-vehicle installation, a technician was sent to my office to fit the device. It didn’t take him more than an hour.

    This was impressive given the extensive pre and post-installation tests conducted on the car’s electrical system.

    What’s more, as soon as he was done he gave me an envelope with my rewards. I got BP fuel cards that would ensure I would pay less in my next few fill-ups.

    Customer engagement

    With Outsurance, the only times there was communication was when they wanted to sell me an additional policy or when I was processing a claim.

    By contrast, Discovery has a website full of engaging content that not only keeps me informed but helps me win rewards. There is a driver training course which you can easily follow via video that as a test at the end. Your performance in the test can help you earn rewards. And in the end, you become a better driver. All in all, giving them a thumbs up in this discovery car insurance review.

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    All info was correct at time of publishing